Rachit Goyal
AI Explorer and Data Science Based Solution Builder
I build AI & Data solutions that create real business impact.
Senior Data Science & Applied AI Leader with 15+ years of experience building enterprise ML, GenAI, and LLM-driven solutions across insurance, telecom, and financial services. Proven at leading teams, shipping production AI products, and translating complex business problems into measurable impact. IIT Roorkee graduate.
About
Blending Science with Leadership
Summary
Senior Data Science & Applied AI Leader with 15+ years of experience building enterprise ML, GenAI, and LLM-driven solutions across insurance, telecom, and financial services. Proven at leading teams, shipping production AI products, and translating complex business problems into measurable impact. IIT Roorkee graduate.Education
Indian Institute of Technology (IIT) Roorkee
M.Tech + B.Tech Integrated Dual Degree
Chemical Engineering
Dissertation: Mathematical modelling of Fischer-Tropsch synthesis using Matlab
Expertise
📈
Revenue Growth via AI
Translating models into measurable P&L outcomes
🎯
Customer Experience
Reducing friction through insight-led journey design
⚙️
Cost & Automation
Driving savings via intelligent, automated workflows
🤖
ML & LLM Systems
Scoring, prioritization & decision engines at scale
🚀
End-to-End Delivery
From problem framing to production deployment
Impact
Featured Projects
WIP
In Progress
KnowledgeAI Agent
Agentic AI assistant that lets employees query internal policies, HR guidelines, and operational knowledge in natural language — replacing slow manual searches. Phase 1 (Chat Agent) is live; Phase 2 (Voice Agent) is in progress.
- GenAIAgentic AIAWS BedrockRAG
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$77Mn CAD
Annualized Sales Uplift
Opportunity Scoring Model
End-to-end ML lead scoring model to prioritize high-conversion prospects. Pilot (2 months): 3% conversion uplift vs. 1% target, $5.9M CAD revenue gain, $77M annualized uplift.
- MLClassificationSales Optimisation
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84%
Call Traffic Reduction
CallSense AI
LLM-powered call analytics pipeline processing 25K recordings from a run-off individual insurance book. Surfaced 74% of calls as deflectable to digital and 61% as repeat contacts against a $22/call cost burden. Pilot (6 months): 32% volume reduction, 48% shorter avg. call duration, $113K saved — $1.1M annual optimization potential from a $1.5M servicing cost base.
- LLMNLPCustomer Experience
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82%
Mismatch Detection Rate
Smart SpecSync
AI-powered document reconciliation engine detecting mismatches between client-facing PDFs and operations Excel configs using SpaCy NER. Proactively flagged mismatches in 82% of documents — with 19% classified as critical — replacing reactive cross-team validation with automated governance.
- NLPSpaCyOperations Excellence
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$86Mn
Incremental Spend Realized
Share of Wallet
Data-driven spend intelligence model quantifying $2Bn annual share-of-wallet opportunity across corporate clients. Three-lever framework (card penetration, merchant acceptance, behavioral leakage) segmented $996Mn of immediately actionable cases. Pilot scope $226Mn → $86Mn incremental spend realized. Winner of American Express Shark Tank.
- Spend AnalyticsRevenue GrowthCorporate Cards
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35%
STP Improvement
Abusive Claim Prediction
Champion model detecting frequent, early, and fraudulent claims, creating an effective pipeline for claim team prioritisation.
- Fraud DetectionClassificationInsurance
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Multi-use
Platform Asset
Geo Tagging Engine
Location-based profiling engine using address/lat-long as input. Used as data source for ML models, advisor apps, and servicing teams.
- GeospatialFeature EngineeringPlatform
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210
Geographies Modelled
Market Mix Model
Panel-level time series regression quantifying ROI across TV, Search, Print, and Email channels. Automated results pipeline cut processing time by 50%.
- Time SeriesRegressionMarketing Analytics
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kmakb.com
Live Product
Khane Me Aaj Kya Banega
Hindi-language food & recipe website helping home cooks answer the eternal daily question — what to cook today? Curates recipe ideas, meal inspiration, and cooking guides for everyday Indian kitchens.
- Food TechHindiWebRecipes
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Career
Experience Timeline
2026
- Opportunity Scoring Model: End-to-end ML lead scoring model to prioritize high-conversion prospects — 3% conversion uplift (vs. 1% target), $5.9M CAD revenue gain, $77M annualized uplift.
- CSR Document Analyser: Led UI & engineering team to build a NER-based entity recognition solution; scanned 10k documents and flagged discrepancy in 38% of documents.
- IFM Call Analyser: LLM-based tool to analyse high call volumes into actionable topics, driving 84% reduction in call centre traffic to digital portal.
- Developed innovative AI/ML assets: Data Synthesizer and Anonymizer as reusable enterprise platforms.
- Created and led a high-performing data science team with the right mix of skills and expertise.
- Collaborated cross-functionally to host Data & Analytics Hackathon across markets.
2021
2018
2016
2015
2014
2012
2011
Expertise
Core Skills
Leadership & Management
Stakeholder ManagementClient ManagementPeople ManagementProduct Management (AI Products)Value EstimationSolutioningMentorship
AI & GenAI
Agentic AIVector DBMCP IntegrationsRAG ApplicationsOpen Source LLMsProprietary LLMsIntelligent Automation
Data Science / ML
Predictive ModellingRecommendation EngineCustomised AI SolutionsNLP / Entity RecognitionTime Series ForecastingProblem Solving
Analytics
Descriptive AnalyticsDiagnostic AnalyticsPredictive AnalyticsPrescriptive Analytics
Tree-Based & Classical Algorithms
XGBoostAdaBoostRandom ForestSVMLinear & Non-Linear RegressionCox PH
Deep Learning
ANNCNNRNNLSTMLLM
Unsupervised Learning
Hierarchical ClusteringK-Means / K-Means++DBScanAprioriGraph-Based AssociationsCollaborative Filtering
Platforms & Tools
PythonSASRAWS SagemakerAWS BedrockAWSHerokuTableauSAS Visual AnalyticsPowerBIExcelMatplotlibSeabornSHAP
Beyond Work
Hobby Projects
🌱
Gardening
Growing vegetables, herbs, and flowers at home. A hands-on way to slow down, connect with nature, and enjoy the satisfaction of nurturing something from seed to harvest.
- NatureWellnessHome
🎹
Piano
Learning and playing piano as a creative outlet. Music helps sharpen focus and offers a refreshing contrast to data-driven work — a different kind of pattern recognition.
- MusicCreativityLearning
👨🍳
Cooking
Experimenting with recipes from across India and beyond. Cooking blends creativity with precision — much like data science, a good dish requires the right ingredients in the right proportions.
- FoodCreativityFamily
Interested in working together?
Open to discussing data science leadership roles, consulting opportunities, or collaborations.
Get in Touch